Imagine someone mid-presentation with Zoom (or the room) fully engaged when, suddenly, their laptop freezes up causing an audible grunt from all participants in the presentation. Such tension creates tension which affects people's views of their job as a source of frustration.
Employee experiences matter more than ever when it comes to workplace culture and productivity. From login, clicking links, sharing documents or any other way they interact with employees on a daily basis - when these moments go smoothly morale increases while failure manifests in productivity losses and staff retention issues.
Deloitte found organizations with robust digital experiences saw a 22% increase in employee en...