At least once every week, IT departments experience this exchange: "Have you heard about the new AI tool that promises to revolutionise their work?"
As is often the case, the market is filled with noise and empty promises about Artificial Intelligence (AI). According to recent McKinsey research, 78% of businesses currently utilize AI technologies - and that figure continues to increase rapidly.
Software promises to automate tasks, reduce workloads and "future proof" teams; however, not all solutions deliver on this promise; rather some are released quickly to capitalize on hype. Being aware of this distinction for IT businesses is key in remaining relevant.
AI is nothing new, yet within the pas...