Optimize customer service experiences using technology


At businesses, the customer experience should always come first. Technology plays a pivotal role in shaping this experience - for better or for worse.

Customers will remain loyal to your brand if their experience with you is seamless, and this article will explore several tech solutions that could enhance the customer journey at your company.

Schedule Appointments and Simplify Scheduling

Scheduling and appointments can both be improved through self-service booking pages created with Microsoft 365, giving customers the convenience of being able to book themselves online. By connecting it directly with team calendars and synching automatic availability checks with email reminders you can eliminat...