What is Microsoft Sales Copilot and what can it do?


AI-driven processes are becoming more and more prevalent. Software becomes smarter with every passing day; therefore, to remain competitive it is vitally important that we harness AI's power.

Microsoft is one of the leaders of this new AI era in tech, leading with groundbreaking innovations like its Sales Copilot system.

Microsoft Sales Copilot promises to revolutionize business. Let's explore its features, such as customer insights and sales capabilities.

Microsoft Sales Copilot Is Now Available

Microsoft has made available their latest addition to their product and service lineup: the Sales Copilot AI sales process optimization solution designed to enhance customer engagement and boost sales p...

Implementing smart IT purchases with an MSP

temp-post-imageBusiness technology solutions are plentiful. But selecting the ideal one can be challenging due to all the options available - this article provides helpful advice for making smart IT purchases.

These common factors could derail your smart IT purchase in 2023.

  • Many small and medium business owners lack technical knowledge. If purchasing decisions are solely determined by budget, this could result in tech that doesn't meet your requirements. Attractive marketing or charismatic salespeople may draw customers in; but technical knowledge should never be taken as granted!

  • Buyers tend to remain loyal to one brand or supplier. Unfortunately, this may not always be the best solution.

  • Even well-meaning b...

Technology to Increase Conversions

Alec Baldwin's Glengarry Glen Ross salesman shouted out the advice, "Always be closing." Even today, this advice still rings true and can help your business to stay close.

Keep pace with sales trends when there are so many available technologies and options to consider. This article discusses a few such solutions and gives examples of how these can benefit your business.

Customer Relationship Management Software, or CRMs

Allows businesses to effectively manage customer relationships, track leads and personalize communications with their target audiences. They allow you to combine customer data and sales insights for greater understanding, as well as track sales efforts and deals more closely.


7 Apps that Will Enhance Customer Experience in 2023


Paying attention to customer experience will directly affect your bottom line. Companies that prioritize customer experience are 60% more profitable than those who aren't, as customers expect more from businesses they do business with in today's digital age. Companies who prioritize customer experience will see greater returns on their investments.

People can now order online and have it delivered directly to their homes the next day. To stay ahead of the technology curve, you need to utilize the appropriate tools.

Now is the perfect time to upgrade your customer experience, as 2023 draws closer. Cloud technology makes it possible to enhance customer satisfaction without spending a lot of mo...

Everything You Should Know About Microsoft Viva Sales


Salespeople often struggle with data entry. Administrative tasks take away valuable time from customer interactions and reduce productivity levels, yet this data is essential for their work.

Recording customer orders, quotes and needs is essential for sales managers. Lead and sales reporting can assist them in knowing where to focus their efforts. Analytics also enable deals to be closed more quickly.

Microsoft has accepted this challenge and is about to unveil a brand-new digital experience for their sales team, Microsoft Viva Sales. These applications form part of Microsoft's "Viva" line and provide staff wellbeing solutions like Viva Insights and Viva Learning; as well as staff development...