Have tech issues and are looking for help? Avoid common help desk holds to save yourself from delays.


Staying calm and being clear with IT colleagues are surefire ways to resolve tech problems quickly and get things back on track quickly.

This article will outline all of the details necessary to submit an effective help ticket, so you can get up and running as soon as possible.

Starting Your Dialogue

Begin by outlining exactly what is working and what isn't, along with any error messages or peculiar symptoms you've noticed. Instead of saying, for instance, that Wi-Fi "doesn't work", why not expand on that statement by detailing that there are no connections available for Wi-Fi at this time. By creating this more complete picture.

Provide Contextual Details

Include any contextual details related ...